Incident management Incident management is the process of responding to an unplanned event or service interruption and restoring the service to its operational point out. By eradicating repetitive and administrative tasks from workflows, ITSM devices can streamline IT service delivery, speed up response and backbone situations and improve shopper satisfaction. https://gregoryfeasl.blogripley.com/34032281/5-simple-techniques-for-enterprise-service-management-esm